A. Please call us at 800.500.1044 immediately.
Note: A new card will not be automatically ordered for you. You will need to request a new card.
A. Please call us at 800.500.1044 immediately.
Note: A new card will not be automatically ordered for you. You will need to request a new card.
A. Yes, for an application, click on Debit Card. A signature is required on this application. It must be printed and mailed in.
Note: When ordering debit cards online, you will not be able to pick your PIN. Your PIN will be assigned.
A. Call us at 800.414.4177 or visit your nearest branch to file a dispute.
A. Your debit card will arrive with an activation sticker attached (#866-633-5293). You must call the number from your personal phone to activate the card and choose a pin.
Online Banking Customer Service: Toll Free: 800.414.4177
A. With State Bank Online Banking you can get up-to-the minute information on virtually all of your State Bank accounts, including:
A. No, State Bank Online Banking is free for all customers.
A. Please follow these simple steps:
***Please note that the communication includes a verification link and that you must access this link from the same computer that you used to register and that you must do this within 1 hour of receipt. If you fail to comply you must re-register***
If you have any questions, please contact Client Care at firstname.lastname@example.org or via telephone at 800.414.4177.
A.Yes, under the State Bank and Trust Company Online menu simply click on “Preferences.” On this page, you can control and create items such as:
A. For security purposes, three consecutive invalid login attempts will lock you out of your online account. Please call Client Care Monday – Friday from 8:30 a.m. to 7:00 p.m. and Saturday from 8:30 to 12 Noon to have your account unlocked. You can also use the "password self-reset" feature if you have already filled in the required information under the "Preferences" tab.
A. Use one of these supported browsers:
Use one of these supported operating systems: Windows 7 or Windows 8.
A. A cache page is a page you visited most recently that is automatically saved to your hard drive. When you re-access that page, it is retrieved from your hard drive. Retrieval is much quicker than calling the page up fresh from the Internet. However, if the page has been updated on the Internet, you will still be accessing the old page via your hard drive. You will need to clear your cache memory.
A. State Bank Online Banking Security Questions are collected during enrollment and are designed so that the answers are easy for you to remember but difficult for someone other than you to guess. Your security questions will be used periodically as additional authentication when you sign on to Online Banking with your Online ID and Password. When a Security Question is asked, you need to correctly answer the question in order to access your State Bank Online Banking account. We do this to protect your personal information.
A. Below are detailed instructions to guide you in converting your bank accounts through Quicken or QuickBooks. Select the link that is appropriate for your connection.
Quicken - Windows
Quicken - Mac
QuickBooks - Windows
QuickBooks - Mac
A. To perform a same day payment to a State Bank loan account, click on "Transfers" tab. From this page you need to:
A. Immediate transfers, once submitted, cannot be modified. One-time scheduled or recurring transfers can be modified or cancelled up until 10:30 pm the day before the transaction is to occur. To do so, click on the “View/Edit Transactions” link under the “Transfers” tab at the top of the page.
A. If you are a current State Bank online banking user, simply log into online banking, click the "Bill Pay" tab and follow the prompts. If you are not currently enrolled for either service, submit an online banking enrollment application and apply for both at the same time.
A. Yes, check numbers are generated when the bill payment is sent as a paper check. The check number can be obtained after the check payment processes by going to “Payment History” and clicking on “View”. Note that Electronic Bill Payments do not generate check numbers.
A. For electronic payments, your funds will be deducted the day following your payment request. For payments made anytime over the weekend and before midnight, the money is removed from your account on Monday.
A. For check payments, the funds will be deducted when the check is presented by the merchant/payee.
A. To delete a Bill Pay payee, access the Bill Pay tab, mouse-over "Payees," and click "View Payees." Within the Payee List, click "Delete" to the right of the payee you wish to delete.
A. When funds for a Bill Pay payment are deducted from your account, this is confirmation that the payment has been processed and is on its way to the payee. This is the only confirmation that you will be able to see for these types of payments.
Electronic bill payments should be received within 2 business days of a payment request. Paper bill payments should be received within 4 business days of a payment request.
If you have questions regarding a specific payment, please call us at 800.414.4177
Bill payments are sent as a physical check or electronically. If the payment is sent as a physical check you can confirm delivery once it’s deducted from your State Bank account. If it’s sent electronically, please confirm delivery with the payee. Electronic payments are typically received within 2-3 business days. If you have questions regarding a specific payment, please call us at 800.414.4177.
A. eStatements is a FREE service to Online Banking customers that allows you to receive an electronic version of your statements or notices (with access to check images), instead of receiving paper statements in the mail.
If you need a paper copy of your statement or notice, you can print it right from your computer. You can also download your statements for your personal records. By signing up for eStatements you can protect your identity by reducing the possibility of your statements being lost or stolen in the mail.
You can sign up for eStatements within Online Banking.
A. Yes, your statements and notices are protected by the same technology that keeps your Online Banking information encrypted and secure. Furthermore, you can reduce the possibility of mail fraud and identity theft by stopping delivery of your paper statements and notices by signing up for eStatements.
A. Your checking and savings account statements are all available electronically.
A. Once you’ve signed up for eStatements, you will receive an e-mail alerting you when your next statement or notice is available.
A. Yes, you can resume paper delivery of your account statements by calling us at 800.414.4177 (Monday - Friday 8:30 am - 7:00 pm and Saturday from 8:30 to 12 Noon) or email us at email@example.com.
A. Yes, your electronic statements looks exactly like your paper ones.
A. You will also have access to a PDF version of your statement and notices. This document is an exact replica of your paper statements and notices.
A. Yes, once you open your electronic statements you will be able to print them just like you print any document on your computer.
A. You can save your electronic statements right to your computer as PDF statements. Once the PDF is open, select “File” from the top menu bar and then “Save As”. Be sure to give your document a unique file name so that is easily distinguishable in the future.
A. Your statement will be available the day after your statement cycles. The “Statement Cycle” date is shown at the top of your account statement.
A. When a new statement or notice is available, we will send you an e-mail notification.
A. There are several ways to notify us of a change in your address. You may visit a State Bank office and notify a client service representative, or you may send us a secure email while you are logged in to Online Banking, or you may send a written request including your signature to State Bank, P.O. Box 4748, Macon, GA 31208.
A. In order to continue receiving the email notice that your latest electronic statement is available, you need to notify us of your email address change.
To update your email address, click on the “Secure Email” tab to send the request or contact a Client Care Representative at 800.414.4177 (Monday - Friday 8:30 am - 7:00 pm and Saturday from 8:30 to 12 Noon).
A. Please call a Client Care Representative at 800.414.4177 (Monday - Friday 8:30 am - 7:00 pm and Saturday from 8:30 to 12 Noon) or email us at firstname.lastname@example.org.
A. Both your Account History page and your electronic statements show your transactions and are free of charge. But, there are some key differences: The Account History page shows all of your transactions for up to 90 days. Additionally, through the search function you have access to 13 months of transaction history. Transaction information is updated as it occurs. Your electronic statement shows the account history for that statement period timeframe.
A. Yes, you can view up to 2 ½ years of statements through State Bank Online Banking (depending on the length of time you’ve been enrolled), however you cannot view all your check images in one place without signing up for eStatements.
A. Adobe® Acrobat® ReaderTM is free software used for viewing and printing PDF files. You will need this software installed on your computer in order for your computer to download, display or print your statement and notice images. To download Adobe Acrobat Reader, type get.adobe.com/reader into your address bar.
A. Adobe Flash Player is a multimedia platform used for delivering animation and video interactivity to web pages. Two of our new Online Banking features, My Finance and Bank to Bank Transfers, require Adobe Flash. Click here to download and install for pc users and mac users.
A. For iPhone users, go to the App Store and download the State Bank App. Use your existing State Bank online banking log in and password and begin banking via your smart phone. For Android users, go to the Google Play Store and download the State Bank App. Use your existing State Bank Online Banking log in and password to begin banking via your smart phone. State Bank does not charge for Mobile Banking. However, third party message and data rates may apply. Check with your wireless carrier.
A. Not at all. You can log on to mobile banking at http://mobile.statebt.com and save the browser on your phone.
A. Yes, Mobile Banking is compatible with all major mobile providers. State Bank does not charge for Mobile Banking. However, third party message and data rates may apply. Check with your wireless carrier.
A. Yes, in order to enroll in Mobile Banking you must first be a State Bank Online Banking customer. If you are not currently enrolled in Online Banking, click on the My Account tab at the top of the page, and select Enroll in Online Banking on the left hand toolbar.
A. Mobile Banking is available to State Bank Online Banking customers with an eligible account. You will also need a mobile phone and plan that allows you to send and receive text messages. State Bank does not charge for Mobile Banking. However, third party message and data rates may apply. These include your wireless carrier’s fees for text messaging. Check with your wireless carrier.
A. State Bank does not charge for Mobile Banking. However, third party message and data rates may apply. These include your wireless carrier’s fees for text messaging. Check with your wireless carrier.
A. No personal information will be exchanged through the text messages you send or receive through Mobile Banking other than your balances or transaction information, depending on the text command sent to State Bank. Instead of your account number, State Bank uses the account nickname you created during Mobile Banking enrollment.
A. Your account nickname is an added security feature. You can customize the nickname to include up to 20 alphanumeric characters. Please note that special characters are not allowed. We recommend that you do not use a nickname that contains your full account number.
A. Yes, you can select the accounts you want to see with Mobile Banking, and exclude those you do not want to see. Go to the Preferences tab in Online Banking and select Update Mobile Settings to customize your Mobile Banking accounts.
A. No, only one number can be registered; however, you can access mobile banking from multiple devices without registering your phone number.
A. Go to the Preferences tab, then Mobile Settings in Online Banking. You will then need to change or remove the mobile number.
A. If your phone is lost or stolen, you should call your mobile provider to cancel service on the phone. Once you replace the phone, and if you keep the same number, Mobile Banking will continue to work. If you change your number, you will need to enroll your new number.
A. A derivation of phishing, SMiShing is the sending of SMS (text) messages from an unauthorized source to your mobile phone with the intent to collect your personal information. A typical SMiShing message might fraudulently advise you that your debit card has been compromised and that you should call a number to ensure your account’s security. State Bank will never send you a text message requesting that you provide personally identifiable information. SMiShing is easy to avoid if you know what to look for. Any unsolicited text message asking for you to reply with information about yourself or to call and provide such information to a voicemail or live person is inherently suspicious. Delete such messages without replying.
A. For optimum security and system compatibility, State Bank recommends using Android operating system Gingerbread 2.3.5 or later.
A. If you are concerned about security on your phone, we recommend downloading the mobile security software app Lookout.
A. Please call a Client Care Representative at 800.414.4177 (Monday - Friday 8:30am - 7:00 pm and on Saturday from 8:30am - 12 Noon) or email us at email@example.com.
A. Deposits can be made all day. To ensure your deposit is added to your account the next business day, the deposit should be made before 5pm.
A. You may apply at your local branch or click here to enroll.
A. Make a Deposit Mobile works on the Apple iPhone and Android smartphone.